At TISPL, we strive to serve our customers efficiently and transparently. Our Shipping & Returns Policy is designed to ensure smooth handling of returns, replacements and warranty claims.

1. General Return Guidelines

• All returns require prior approval from a TISPL HelpDesk Representative at 18002677474.

• Upon approval, a Return Authorization Number will be issued along with instructions for arranging merchandise pickup.

• Freight charges will be deducted from the credit unless the return is due to a defective product or a shipping error, in which case TISPL will bear the cost.

• TISPL is not responsible for damages or delays in credit processing if the customer opts not to use TISPL’s designated carrier.

2. Return Eligibility

• A. Regular Stock Items

• Must be returned within 30 calendar days from the complaint approval date.

• Must be in a saleable condition, with original packaging unopened and seals intact.

• Boxes must not be marked, labeled, or written on.

• No special cuts will be accepted.

• B. Non-Stock or Special-Order Items

• Return is subject to third-party manufacturer approval.

• Credit will be issued less any charges imposed by the manufacturer.

3. Defective Product & Warranty Returns

• TISPL Products

• Contact your TISPL Account Manager or HelpDesk at 1 800 267 7474.

• HelpDesk will attempt to resolve the issue or arrange for return and inspection.

• Third-Party Manufacturer Products

• Notify your TISPL HelpDesk Representative.

• HelpDesk will coordinate with the appropriate buyer and manufacturer.

• If covered under warranty, HelpDesk will arrange return and credit issuance.

• Note: All returns are subject to inspection by TISPL and/or the manufacturer.

4. Preparing Merchandise for Return

Before initiating a return, please have the following details ready:

• Item description and quantity

• Invoice or packing slip number

• Date of purchase

• Reason for return

• Batch or lot number

Once approved, ensure items are properly packed for transportation. Identified goods to be returned to the point of billing/dispatch. Credit will be processed after inspection. If issues arise, customers will be notified in writing.

5. Damaged Goods During Transit

To ensure prompt replacement:

• Inspect shipments upon delivery.

• Note any damage or loss on the freight bill and have it signed by the carrier.

• Report visible damages within 24 hours and hidden damages within 48 hours of delivery.

Important: For returns involving unopened chemicals, EPA and DOT documentation must accompany the shipment. Drivers cannot accept chemicals without proper paperwork.

6. Claims for Shortages or Defects

• Shortages must be reported within 24 hours of delivery.

• Concealed shortages (e.g., full skid deliveries) must be reported within 48 hours.

• Failure to report within these timelines may result in claim denial.

Contact Us

• For all return-related queries, please contact the TISPL HelpDesk at: 18002677474