At TISPL, we strive to serve our customers efficiently and transparently. Our Shipping & Returns Policy is designed to ensure smooth handling of returns, replacements and warranty claims.

1. General Return Guidelines

• • All returns require prior approval from a TISPL HelpDesk Representative at 18002677474.

• • Upon approval, a Return Authorization Number will be issued along with instructions for arranging merchandise pickup.

• • Freight charges will be deducted from the credit unless the return is due to a defective product or a shipping error, in which case TISPL will bear the cost.

• • TISPL is not responsible for damages or delays in credit processing if the customer opts not to use TISPL’s designated carrier.

2. Return Eligibility

• A. Regular Stock Items

• • Must be returned within 30 calendar days from the complaint approval date.

• • Must be in a saleable condition, with original packaging unopened and seals intact.

• • Boxes must not be marked, labeled, or written on.

• • No special cuts will be accepted.

• B. Non-Stock or Special-Order Items

• • Return is subject to third-party manufacturer approval.

• • Credit will be issued less any charges imposed by the manufacturer.

3. Defective Product & Warranty Returns

• TISPL Products

• • Contact your TISPL Account Manager or HelpDesk at 1 800 267 7474.

• • HelpDesk will attempt to resolve the issue or arrange for return and inspection.

• Third-Party Manufacturer Products

• • Notify your TISPL HelpDesk Representative.

• • HelpDesk will coordinate with the appropriate buyer and manufacturer.

• • If covered under warranty, HelpDesk will arrange return and credit issuance.

• • Note: All returns are subject to inspection by TISPL and/or the manufacturer.

4. Preparing Merchandise for Return

Before initiating a return, please have the following details ready:

• • Item description and quantity

• • Invoice or packing slip number

• • Date of purchase

• • Reason for return

• • Batch or lot number

Once approved, ensure items are properly packed for transportation. Identified goods to be returned to the point of billing/dispatch. Credit will be processed after inspection. If issues arise, customers will be notified in writing.

5. Damaged Goods During Transit

To ensure prompt replacement:

• • Inspect shipments upon delivery.

• • Note any damage or loss on the freight bill and have it signed by the carrier.

• • Report visible damages within 24 hours and hidden damages within 48 hours of delivery.

Important: For returns involving unopened chemicals, EPA and DOT documentation must accompany the shipment. Drivers cannot accept chemicals without proper paperwork.

6. Claims for Shortages or Defects

• • Shortages must be reported within 24 hours of delivery.

• • Concealed shortages (e.g., full skid deliveries) must be reported within 48 hours.

• • Failure to report within these timelines may result in claim denial.

Contact Us

• • For all return-related queries, please contact the TISPL HelpDesk at: 18002677474

Last Updated: 1/8/2025